FAQ of chrono divino
We offer an exquisite collection of luxury watches from globally renowned brands, including Rolex, Patek Philippe, Richard Mille, Audemars Piguet, and F.P. Journe. Our selection features timepieces that embody precision, craftsmanship, and innovation, catering to collectors and enthusiasts alike. Whether you're looking for a timeless classic, a bold statement piece, or a limited-edition masterpiece, Chrono Divino has the perfect watch for every connoisseur.
Every timepiece at Chrono Divino comes with a certificate of authenticity. We source our watches from authorised dealers and trusted sources to ensure 100% authenticity and quality.
Yes, we offer international shipping to select locations. Please contact our customer service team to confirm shipping availability and charges for your country.
Dubai is a global hub for luxury watches, offering tax-free shopping and exclusive access to limited-edition timepieces. Our competitive pricing and extensive collection make Chrono Divino the perfect destination for watch collectors.
Yes, we offer a carefully curated selection of pre-owned luxury watches in pristine condition. Each pre-owned piece is authenticated and serviced to ensure premium quality.
Yes, we provide trade-in and resale services for selected luxury watches. Contact our team for an evaluation and get the best market value for your timepiece.
Certain models from brands like Rolex, Patek Philippe, and Audemars Piguet tend to appreciate over time. Limited editions and rare timepieces often hold or increase in value. Our experts can guide you in making the right investment choice.
Luxury watches should be serviced every 3–5 years to maintain optimal performance. Regular maintenance ensures longevity and preserves the value of your timepiece.
Join the Chrono Divino community by subscribing to our newsletter or following us on social media. You’ll receive updates on new collections, exclusive deals, and expert insights on luxury watches.
Searching for a luxury watch on Chrono Divino is simple. You can use the search bar at the top of our website to enter a brand name, model, or keyword. Our intuitive platform will display relevant results, making it easy to find your desired timepiece.
To refine your search, use our advanced filters. You can narrow down results based on brand, price range, case material, dial colour, movement type, strap material, and availability. This ensures you find a watch that matches your preferences quickly and efficiently.
Reference numbers are unique identifiers assigned by watch brands to differentiate models, variations, and production details. They help collectors and buyers verify authenticity, track production years, and distinguish between similar-looking models. If you are looking for a specific reference number, our team can assist you in finding the right piece.
Purchasing a watch on Chrono Divino is simple. Browse our collection, select your desired timepiece, and proceed to checkout. You can also contact our team for expert guidance and assistance in making your purchase.
While registration is not mandatory, creating an account allows you to track your orders, receive updates on new arrivals, and access exclusive offers. We recommend signing up for a seamless shopping experience.
We accept multiple payment methods, including credit/debit cards, bank transfers, and secure online payment gateways. For high-value purchases, we also offer flexible instalment options—contact our team for details.
If you do not receive a response within a reasonable timeframe, reach out to our customer support team. We are here to assist and ensure a smooth buying experience.
Chrono Divino guarantees the authenticity of every watch. However, if you have concerns, please contact our team immediately. We take authenticity seriously and will investigate any issues promptly.
You can contact our team directly through the website or visit our showroom for a personalised consultation. Our experts are available to assist you with inquiries, recommendations, and purchase details.
Availability depends on the specific model and stock status. Some watches are ready for immediate purchase, while others may require a short waiting period. Contact us to confirm the availability of your desired timepiece.
Delivery times vary depending on your location and the shipping method selected. Within the UAE, deliveries typically take 1–3 business days, while international orders may take 3–7 business days. Shipping costs depend on the destination and service chosen. Contact us for specific shipping rates.
We partner with trusted courier services such as DHL, FedEx, and specialised luxury goods carriers to ensure safe and timely delivery of your watch. The choice of courier depends on the destination and service level selected.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment in real time through the courier's website.
Yes, all shipments from Chrono Divino are fully insured against damage, loss, or theft during transit. You can shop with confidence knowing that your purchase is protected.
Your order is insured for its full purchase value until it is safely delivered to your address. If any issues arise during shipping, our team will work closely with the courier to resolve them promptly.
We accept bank wire transfers to our company account in Dubai, UAE, with sub-accounts in AED, CHF, EUR, GBP, HKD, and USD. Cash payment is also possible if the watch is delivered to you in your country of choice upon agreement. Additionally, we accept most credit cards; however, a 3% card provider commission applies, and all credit card transactions must be completed in person in Dubai. We also accept USDT with a 2% payment provider commission.
Yes, we prioritise transparency and security in our transactions. Bank wire transfers are a common and secure method for high-value purchases. Additionally, we offer in-person transactions for credit card payments in Dubai and cash payments upon delivery, providing flexibility and reassurance to buyers.
We accept credit cards for in-person transactions in Dubai, ensuring secure processing. A 3% card provider commission applies.
Yes, we prioritise the security and confidentiality of your personal information. We implement robust data protection measures to safeguard your details against unauthorised access, ensuring a secure and seamless experience.
No, we do not share your personal information with third parties without your consent, except as required to complete transactions or comply with legal obligations. Your data is handled with strict confidentiality and used solely to enhance your experience with Chrono Divino.
To sell your watch, simply reach out to us with all details about the timepiece, including brand, model, condition, and any relevant documentation. We will evaluate it and provide a fair offer. Ideally, we prefer to inspect the watch in person, but if that’s not possible, we can securely handle the logistics from anywhere in the world.
Yes! If you’re interested in exchanging your watch for another from our collection, we can discuss a trade-in option. Our team will assess the value of your watch and provide a trade-in offer accordingly.
If you’re not in a rush to sell, we offer a consignment service where we list and sell your watch on your behalf. This allows us to target the highest possible selling price for your timepiece.
Yes, we buy watches from clients worldwide. If you cannot visit us in person, we can arrange secure shipping and handle all logistics to ensure a smooth and safe transaction.
You can contact us through our contact form, email us at info@chronodivino.com, or message us on WhatsApp at +971509375227. Our team will guide you through the process seamlessly.