FAQs – ChronoDivino
FAQ of chrono divino
Answers to most common questions about products, orders, shipments, and payments.
General
What brands of luxury watches does Chrono Divino offer?

We offer an exquisite collection of luxury watches from globally renowned brands, including Rolex, Patek Philippe, Richard Mille, Audemars Piguet, and F.P. Journe. Our selection features timepieces that embody precision, craftsmanship, and innovation, catering to collectors and enthusiasts alike. Whether you're looking for a timeless classic, a bold statement piece, or a limited-edition masterpiece, Chrono Divino has the perfect watch for every connoisseur.

How can I verify the authenticity of a watch purchased from Chrono Divino?

Every timepiece at Chrono Divino comes with a certificate of authenticity. We source our watches from authorised dealers and trusted sources to ensure 100% authenticity and quality.

Does Chrono Divino provide international shipping?

Yes, we offer international shipping to select locations. Please contact our customer service team to confirm shipping availability and charges for your country.

Why should I buy a luxury watch in Dubai?

Dubai is a global hub for luxury watches, offering tax-free shopping and exclusive access to limited-edition timepieces. Our competitive pricing and extensive collection make Chrono Divino the perfect destination for watch collectors.

Does Chrono Divino sell pre-owned or vintage luxury watches?

Yes, we offer a carefully curated selection of pre-owned luxury watches in pristine condition. Each pre-owned piece is authenticated and serviced to ensure premium quality.

Can I trade in or sell my luxury watch at Chrono Divino?

Yes, we provide trade-in and resale services for selected luxury watches. Contact our team for an evaluation and get the best market value for your timepiece.

What are the best luxury watches for investment?

Certain models from brands like Rolex, Patek Philippe, and Audemars Piguet tend to appreciate over time. Limited editions and rare timepieces often hold or increase in value. Our experts can guide you in making the right investment choice.

How often should I service my luxury watch?

Luxury watches should be serviced every 3–5 years to maintain optimal performance. Regular maintenance ensures longevity and preserves the value of your timepiece.

 How can I stay updated on new arrivals and exclusive deals?

Join the Chrono Divino community by subscribing to our newsletter or following us on social media. You’ll receive updates on new collections, exclusive deals, and expert insights on luxury watches.

Searching for Watches on Chrono Divino
How do I search for a watch on Chrono Divino?

Searching for a luxury watch on Chrono Divino is simple. You can use the search bar at the top of our website to enter a brand name, model, or keyword. Our intuitive platform will display relevant results, making it easy to find your desired timepiece.

How do I filter search results for specific listings?

To refine your search, use our advanced filters. You can narrow down results based on brand, price range, case material, dial colour, movement type, strap material, and availability. This ensures you find a watch that matches your preferences quickly and efficiently.

Why do luxury watches have reference numbers?

Reference numbers are unique identifiers assigned by watch brands to differentiate models, variations, and production details. They help collectors and buyers verify authenticity, track production years, and distinguish between similar-looking models. If you are looking for a specific reference number, our team can assist you in finding the right piece.

Buying Watches
How can I buy a watch on Chrono Divino?

Purchasing a watch on Chrono Divino is simple. Browse our collection, select your desired timepiece, and proceed to checkout. You can also contact our team for expert guidance and assistance in making your purchase.

Do I need to register with Chrono Divino before making a purchase?

While registration is not mandatory, creating an account allows you to track your orders, receive updates on new arrivals, and access exclusive offers. We recommend signing up for a seamless shopping experience.

How can I pay for an item?

We accept multiple payment methods, including credit/debit cards, bank transfers, and secure online payment gateways. For high-value purchases, we also offer flexible instalment options—contact our team for details.

What should I do if the seller doesn't respond to my inquiry?

If you do not receive a response within a reasonable timeframe, reach out to our customer support team. We are here to assist and ensure a smooth buying experience.

Where can I report suspicions about an item's authenticity?

Chrono Divino guarantees the authenticity of every watch. However, if you have concerns, please contact our team immediately. We take authenticity seriously and will investigate any issues promptly.

How can I contact the seller?

You can contact our team directly through the website or visit our showroom for a personalised consultation. Our experts are available to assist you with inquiries, recommendations, and purchase details.

How soon is the item available?

Availability depends on the specific model and stock status. Some watches are ready for immediate purchase, while others may require a short waiting period. Contact us to confirm the availability of your desired timepiece.

Shipping
How long does delivery take, and how much does shipping cost?

Delivery times vary depending on your location and the shipping method selected. Within the UAE, deliveries typically take 1–3 business days, while international orders may take 3–7 business days. Shipping costs depend on the destination and service chosen. Contact us for specific shipping rates.

Which delivery service will deliver my order?

We partner with trusted courier services such as DHL, FedEx, and specialised luxury goods carriers to ensure safe and timely delivery of your watch. The choice of courier depends on the destination and service level selected.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment in real time through the courier's website.

Am I insured against shipping damage or theft?

Yes, all shipments from Chrono Divino are fully insured against damage, loss, or theft during transit. You can shop with confidence knowing that your purchase is protected.

Up to what value is the shipment insured?

Your order is insured for its full purchase value until it is safely delivered to your address. If any issues arise during shipping, our team will work closely with the courier to resolve them promptly.

Payment
Which payment methods are available?

We accept bank wire transfers to our company account in Dubai, UAE, with sub-accounts in AED, CHF, EUR, GBP, HKD, and USD. Cash payment is also possible if the watch is delivered to you in your country of choice upon agreement. Additionally, we accept most credit cards; however, a 3% card provider commission applies, and all credit card transactions must be completed in person in Dubai. We also accept USDT with a 2% payment provider commission.

The seller only offers advance payment by bank transfer. Is that trustworthy?

Yes, we prioritise transparency and security in our transactions. Bank wire transfers are a common and secure method for high-value purchases. Additionally, we offer in-person transactions for credit card payments in Dubai and cash payments upon delivery, providing flexibility and reassurance to buyers.

Are credit cards secure payment methods?

We accept credit cards for in-person transactions in Dubai, ensuring secure processing. A 3% card provider commission applies.

Data privacy policy
Is my information secure on Chrono Divino?

Yes, we prioritise the security and confidentiality of your personal information. We implement robust data protection measures to safeguard your details against unauthorised access, ensuring a secure and seamless experience.

Is my information forwarded to third parties?

No, we do not share your personal information with third parties without your consent, except as required to complete transactions or comply with legal obligations. Your data is handled with strict confidentiality and used solely to enhance your experience with Chrono Divino.

Selling Your Watch with ChronoDivino
How do I sell my watch to ChronoDivino?

To sell your watch, simply reach out to us with all details about the timepiece, including brand, model, condition, and any relevant documentation. We will evaluate it and provide a fair offer. Ideally, we prefer to inspect the watch in person, but if that’s not possible, we can securely handle the logistics from anywhere in the world.

Can I trade my watch for another timepiece in your collection?

 Yes! If you’re interested in exchanging your watch for another from our collection, we can discuss a trade-in option. Our team will assess the value of your watch and provide a trade-in offer accordingly.

What if I want to get the best possible price for my watch?

If you’re not in a rush to sell, we offer a consignment service where we list and sell your watch on your behalf. This allows us to target the highest possible selling price for your timepiece.

Do you buy watches from international sellers?

Yes, we buy watches from clients worldwide. If you cannot visit us in person, we can arrange secure shipping and handle all logistics to ensure a smooth and safe transaction.

How do I get in touch to sell or trade my watch?

You can contact us through our contact form, email us at info@chronodivino.com, or message us on WhatsApp at +971509375227. Our team will guide you through the process seamlessly.