About Us
The love for Horology brought together two friends with an innate desire to hunt for the unobtainable. Over time we have turned our passion for horology into a business catering to discerning clientele with exquisite taste.
We don’t just buy and sell watches. We collect, we cherish & appreciate every single timepiece. We educate our clients and keep learning new things from them too.
Whether you're just starting to collect watches, want a unique, hard-to-find one, or looking for a vintage piece, we're here for you. Our goal is to give you the best customer service and earn your trust for the long term. We're excited to be a part of your watch journey, now and in the future.
We obtain the unobtainable for our loyal clientele, standing by their side from the very first selection of possible timepieces until after-service and regular servicing.
FAQs
“Chrono Divino” is based in Dubai, UAE with representative offices in Germany and Hong Kong to reach our clients globally. We mainly trade brand new authentic Swiss luxury watches, along with pre-loved authenticated luxury watches & related accessories.
By simply sending us the reference number of the desired luxury watch per email: info@chronodivino.com or by filling out the Contact Us. Once we receive your enquiry, you will receive a quote within 24 hours which is valid for 7 days.
Delivery date depends on the availability. If the luxury watch you requested is available in stock you will receive it within 4 - 5 business days, if not we will notify you with the precise delivery date.
By sending you an invoice with picture and the matching reference number of the requested luxury watch, we ensure that you receive the exact item you ordered. In the very unlikely event that you receive an item which is not the one you have ordered or which is faulty we will immediately replace it or reimburse you (given that the watch is unused/unscratched – same as received with box and papers).
“Chrono Divino” mostly sells brand new (unless stated otherwise), never worn or handled luxury watches. The warranty card is usually current dated for brand new watches and is clearly communicated to you in advance.
All luxury watches without any exception have a serial number, some brands also have movement numbers clearly visible.
All brand new luxury watches come in original packaging – same as buying the item in a flagship boutique – box, papers, user’s manual and stamped international warranty card are included (unless stated otherwise). For some watches, there might be a spare leather strap and some tools to adjust functions.
Your two (to five) year international guarantee card, that comes in the box of the luxury watch you purchased, will allow you to get any repair done free of charge at any official retail or flagship stores carrying the respective brand. Some brands also include a first free of charge complete service within the first 2 to 5 years of purchase, however this is subject to manufacturer’s policy.
All our luxury watches come with an international manufacturer’s warranty which is dated and stamped by an authorized dealer or distributor. The warranty is valid worldwide within the 2 years of purchase thus you can bring it to any recommended service center; a list is at your disposal or on the respective brand’s website. The warranty does not cover damages such as scratches, crystals, glass, leather or rubber straps, damage due to wear and tear, damage resulting from wear under conditions exceeding the manufacturer’s (water) resistance limitations and damage due to physical and/or accidental cause. We do not recommend buying a new watch without warranty.
A registration form for inscription of your name in the records of the manufacturer’s books is provided with your purchase along with the certificate of origin and the warranty. We are happy to guide you if needed.
The easiest and most transparent for us is a bank wire transfer into our company account with our bank in Dubai, UAE. We have sub-accounts in major currencies, AED, CHF, EUR, GBP, HKD and USD. Cash payment is possible as well if we deliver the watch to you upon agreement in your country of choice.
We accept most credit cards but we must add your card providers’ 3% commission of the transaction amount on top of the agreed price. And all credit card transactions must be done in person in Dubai only.
That is possible, but please contact us directly for this.
We accept USDT but we must add the payment providers’ 2% commissions of the transaction amount on top of the agreed price.
Our reputed forwarding agent, which is a renowned company since many years in the field of valuables transport, ships goods worldwide & fully insured within 3 - 5 working days. Although in some countries customs or logistics are not efficient at all, we then recommend either to send one of our staff with the goods (depending on the watch price) or a personal pick-up in Switzerland, Hong Kong or UAE. Obviously, we reserve the right to refuse shipment or cancel orders for shipments where we can’t guarantee a safe delivery.
All our prices include the cost of shipping with full insurance. If we don’t ship we will meet face to face in the mutually agreed place. USA, Europe, Africa, Middle East or Asia Pacific…
That would be the best option for us, we emphasize to meet our customers at least once for the first purchase. Hence you could pay the amount in cash as well.
Most of our goods are received and stocked in a small free zone warehouse in the freezone area at Dubai airport, we sell them globally UAE tax free. On the watches sold in Dubai itself and which are not exported, we must charge VAT of 5% as per UAE law.
All the images of luxury goods are displayed for illustration and information purpose only and belongs to their respective owners. While doing our utmost to make sure that the product pictures are accurate and up to date, manufacturer specifications and price are subject to change without any notice. We will stick to the agreed reference number, picture and price while confirming your order. In the very unlikely event that a watch has been confirmed and is not available or produced anymore by the manufacturer, we will cancel the order and refund in full without any delay nor penalty.